There are several reasons you may be having trouble logging in the HHA Learning system.

1. Are you definitely registered in the HHA system?

If you are NOT registered, please close this page and press the 'REGISTER NOW' button on the login page.

PLEASE remember to provide as much information as possible on registration (including your place of employment/study and your employee/ student number) and please keep a record of the email address you used to register with as this is the only way we are able to contact you through the system.

2. Are you definitely NOT registered (i.e. trying to "register now") but the HHA system keeps saying you are already registered?

As explained above the HHA System is used by many health care workers across the world. If you are definitely not registered but the system keeps saying that you are, then it is likely that someone else who has the same name as you has already registered. If this is the case, please contact us.

If you are entering your name, your email and your employee/student number (not using the option to bypass this), then you will be able to register regardless of whether there is someone else with your name in the system.

3. I do not have a surname, how do I register to use the HHA learning system?

The HHA system requires both the first name and surname fields to be filled in on registration. If you do not have a surname please enter a middle name, a full stop OR an x in the surname field. Please note: the text in the surname field will be visible on your certificate.

4. I cannot complete registration as I get an error message stating that my email doesn't match?

Please ensure you are not cutting and pasting your email into the two boxes, but you type them both. Please also ensure you have not entered a space before or after your email address in either box. Once you have checked this, please email for assistance if you continue to receive the error.

5. Are you definitely registered with the HHA system but cannot remember your Login ID AND/OR password?

Q: What is my Login ID?

A: If you supplied an email address on your initial registration, then your Login ID is the EMAIL ADDRESS that you registered with, OR your Login ID may follow one of the following conventions:
firstname.lastname eg. john.smith
firstname_lastname eg. john_smith

Your Login ID is not your hospital login/employee number or anything you use in a local computer system.

Login details would have been emailed to you upon registration (if you supplied a valid email address). The email will be from notifications@southrock.com. Please check your junk/spam folder for your login details as HHA emails are sometimes redirected there. If you can't find your login details, use the 'FORGOTTEN LOGIN ID OR PASSWORD' button on the login page.

Q: What is my password?

You were asked to nominate your password when you registered with the system. If you've forgotten your password, please close this information page and press the 'FORGOTTEN LOGIN ID OR PASSWORD' button on the login page.

6. I cannot change my password as I am unable to click on the link in the email received. What do I do next?

Please copy and paste the link received into the address bar of your internet browser. Once you have pasted the link, please press return/enter to go to the password reset page. Enter your new password two times, then go to the login page and login.

7. Did you use the forgotten password function, but didn't receive an email?

PLEASE NOTE: This is the most common issue people have with trying to log in. If you don't receive an email from the system, please check your junk/spam folder. If it is not there it is likely you did not provide an email address when you registered OR the email address you provided is now out of date OR incorrect.

The forgotten password email should arrive in your inbox within ½ hour after using the forgotten password function. If you do not receive it after this time please do the following:

  1. Check your junk and spam folders for the forgotten password email - if found, mark the email as "NOT JUNK", then follow the prompts to login or change your password.
  2. Try using the forgotten password again, but this time with an alternate email that you may have registered with. For example, you may have entered your work email for the 'forgotten password' however when you registered you may have used a personal email address or vice versa.
  3. If you have tried all of the above steps that are relevant to you, it is likely that you may have missed entering an email into your profile, or you entered your email address incorrectly. In this case you need to contact us. Please include the following information in your message:
    • Your name
    • Contact number/email
    • A detailed description of your question
    • Relevant login details, your country, organisation name, or employee/student number to assist locating you in our system.
    Without this information we may not be able to help you.

8. I cannot login to my profile as I no longer have the email I registered with. How do I fix this?

Please contact us.

Please include the following information in your message:

Then HHA can manually update your profile with the new details and send your login details to you.