FREQUENTLY ASKED QUESTIONS

LEARNING MODULES

Q: Which learning module should I complete?

A: The learning modules are labelled according to health profession categories. HHA recommend the following:

Nursing module - nurses to complete
Medical module - doctors to complete
Allied Health module - allied health professional to complete (e.g. OT, Physio etc),
Dental module - anyone within a dental / oral health setting
Non-clinical module - healthcare support staff to complete (e.g. staff who work in the same areas as patients; orderlies, volunteers, ward clerks, cleaning and food services)
Renal module - staff working within a dialysis setting
Royal Australasian College of Surgeons module - surgical trainees and surgeons to complete
Standard theory module - anyone who doesn't fit the above categories e.g. ambulance staff, health staff with no contact with patients
Student module - all students to complete
Annual auditor validation module - only trained hand hygiene auditors who have attended additional auditor training are to complete this annually
Auditor Pre-workshop module - for people registered to attend a face to face hand hygiene auditor workshop

Q: How do I enrol in a learning module?

A: To enrol in a module that you have previously completed: choose the 'Re-enrol in ...' option in the Shortcuts menu located on the bottom right of your screen once you have logged in.

To enrol in a module that you have not previously completed: choose the 'Find a New Module' option in the Shortcuts menu located on the bottom right of your screen once you have logged in.

Q: I have enrolled in the wrong learning module. How do I change this?

A: Click on the incorrect module on your task list, then press the 'cancel enrolment' button. This will remove the module from your task list. Then you need to follow the steps to 'enrol in a learning module' as above.

Q: I have pressed the 'Start module' button, but the module is not opening. What do I do?

A: Pressing the 'Start module' button triggers a new window to open containing the learning module content. If your internet browser is set to 'block pop-ups', then this could be the reason why you are unable to open the module. Check and reset your internet browser security options to allow pop-ups from the HHA learning site, and the module should open.

Q: I answered a question incorrectly in the final quiz in my module, now I am unable to return to the final quiz to repeat it. How can I finish the module?

A: Complete the following steps to return to the final quiz:

Return to your Home page
Click on the module on your Task List
Click on the "Start Module Now" button
Answer "cancel" when asked "Do you wish to return to your bookmarked page?"
Click on the left hand menu item for the final quiz section

CERTIFICATION

Q: How can I get a copy of my certificate?

A: Please log in to the system as a Learner. In the Shortcuts menu located on the lower right of your screen, please choose the 'My certificate' link. A certificate can be downloaded as a PDF anytime.

If no certificate is available, please select 'Home' from the menu on the right of the screen and check if there is a module on your Task List. If yes, then you have not completed the learning module yet. Once completed, your certificate will be emailed to you to the email in your profile, it will also be available in your Achievements folder.

Q: When does my certificate expire?

A: HHA recommend annual completion of general learning modules, and have annual reminders built into the learning system to ensure you stay current. However, please note that your local requirements for your organisation may differ. Please refer to your directives for your organisation from your jurisdiction or governing body.

Auditor certificates are only valid for one year.

Q: Why does my certificate have the wrong name on it?

A: The certificate name is generated from what is entered into the profile on registration, or the subsequently updated user profile.

If your certificate has someone else's name then you have logged into that person's profile instead of creating your own profile. Please log out and create your own profile from the login page for the LMS.

If your certificate has incorrectly spelt your name this is because you entered your name incorrectly on registration. Please email HHA with the name you registered with, and the correct spelling and this can be rectified and your certificate reissued. You can correct your name yourself in your profile, however any already completed certificates will not change the name automatically. All future certificates will appear with the correct name in future.

USER PROFILES

Q: How do I update my details in my profile?

A: Your first need to be able to login to the learning system, then:

click on your name in the top right-hand corner
click on personal profile
click the modify button
update the necessary details and then press save

Q: How do I change the organisation I am attached to for reporting of my module completions?

A: You first need to be able to login to the learning system, then:

click on the 'Change my Organisation' tab in the Shortcuts menu
A pop-up box will tell you which organisation you are currently attached to. If this is incorrect, follow the steps to locate and select the correct organisation

PLEASE NOTE: If you have a certificate of completion from the HHA system, yet this is not being recorded on your local organisation's training register, please contact your local organisation.

For example, HHA do not directly update your "My Learning" profile.

HHA provide the means for organisations to run completion reports from our system, however not every organisation uses this.

Q: I am from New Zealand and would like to arrange for reporting access for my organisation. What do I do?

A: The HHA learning modules are freely accessible to all users, without the need to be registered. By being registered and your organisation name appearing in the drop down box to choose from on registration, you are gaining the ability to run reports in the system of staff/student completions of the modules. If you wish to be able to run completion reports, please provide the below via email to HHNZ@hqsc.govt.nz and the HHNZ team can set up your organisation:

Name of organisation:
Address:
Name and email of person requiring reporting access: (can have more than 1)
Please ensure that the person requiring reporting access has already registered in the system as a learner.

Please note that each staff member is still going to need to go through the individual registration process to create their own profile the very first time they attempt to use the system.